Frequently Asked Questions
We hope that you can find the answer to your question.
Customer Support Hours:
Monday - Friday: 8:00 AM - 5:00 PM PST
Saturday - Sunday: Closed
United States Postal Service (USPS) Holidays: Closed
A list of USPS Holidays can be found here! https://about.usps.com/newsroom/events/
Please note: Orders placed on weekends and holidays will be processed the following business/working day.
Order and Billing
You will receive an e-mail when your order is confirmed. As we are using USPS first class mail as a standard shipping method, please note that this option doesn't have a tracking function. If you prefer the tracking function, please choose another shipping method. (USPS first class mail with tracking)
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number. They will look into the status of the order and assist you accordingly
If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at your local post office. This will return the package back to us free of charge.
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order. If the order has been processed for shipping, we will be unable to cancel the order.
Please contact our Customer Support Team to request a cancellation.
We're sorry to hear that you'll be pausing or cancelling your subscription order with us! But don't worry you can come back anytime! In order to pause or cancel for your subscription order, please contact our Customer Support Team.
When you pause a subscription, your subscription will pause at the end of your current billing period. When you cancel a subscription, you’ll still be able to use your subscription for the time you’ve already paid for. Just let us know if you want to receive your final portion or not.
We offer free domestic shipping for standard orders (under 16 oz) to destinations within the United States!
For expedited shipping options, shipping costs will vary depending on the carrier, shipping method, destination, and weight of the package. Please contact our Customer Support Team for this matter. As we are using USPS first class mail as a standard shipping method, please note that this option doesn't have a tracking function. If you prefer the tracking function, please choose another shipping method. (USPS first class mail with tracking)
Orders will be shipped out within 1 to 2 business days (Monday thru Friday) from the time of purchase. Please note our warehouse is closed on weekends and USPS holidays.
Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next business day order. (Example: If your order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order.)
Orders that are placed on weekends or holidays will be considered as a next business day order. (Example: If your order is placed on Saturday, it will be considered as a Monday order.)
After your order is shipped out, it usually takes about 2-5 business days to deliver depending on your delivery address. If you don't receive your order within 7 days after confirmation of shipment from us, please contact our Customer Support Team for more assistance.
As we are using USPS first class mail as a standard shipping method, please note that this option doesn't have a tracking function. If you prefer the tracking function, please choose another shipping method. (USPS first class mail with tracking)
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers receive and enjoy our products, and we will try our best to make that happen.
Unfortunately, we are only shipping within the USA at this time.
If your order has not been processed in our shipping system, we may be able to modify your shipping address for you.
If your order has already been processed for shipment or is already in transit, unfortunately we are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to further assist you.
Payments and Coupons
You can select your preferred payment method at checkout. We accept secure payments via Credit Cards (Visa, Master Cards, Amex, Discover, JCB, Google Pay, Apple Pay, Diners Club, Shop Pay), Debit Cards, and PayPal. Currently, we do not accept purchase orders, cash, checks, money orders, nor do we offer any sort of layaway or COD service. Note that additional exchange fees may apply if your currency is other than US dollars.
We love offering special deals! When you receive your coupon code via e-mail, Instagram, and other sources, all you need to do is enter your coupon code at check out in the payment section. Please note that coupons are only valid for one time use.
No. Please note that the glue on this product can tear polyurethane materials. Be careful not to place on masks made from polyurethane materials.
・Apply stickers on items near your face such as masks or pillows.
・Use 2 or more stickers for intensity.
・For fun try mix and matching with other Aroma Stickers scents.
・Citrus scents will last for about an hour due to evaporation time. Lavender and Spearmint lasts for several hours.
・Seal the package tightly after each opening.
・Right after use remove the sticker from the item.
・After opening use all stickers in 1 month.
・Store in a cool place. Do not expose to direct sunlight or heat.
・Keep out of reach of children.
・This product is not recommended for pregnant/nursing women, newborns, children, or pets.
・If you have high blood pressure, epilepsy, medical conditions, or are under the supervision of a doctor, please consult your
doctor before using this product.
・If you have any irritations or side effects, discontinue use immediately, and contact your doctor. Thoroughly wash affected
area with water.
・Avoid contact with eyes.
・Do not place this product directly on skin and avoid if you have any skin sensitivities.
・This product is only for external use. May be harmful if swallowed. Do not consume this product or use it internally.
・Placing on clothing may cause stains and glue may remain on the material or surface.
・The glue on this product can tear polyurethane materials.
・Due to the nature of this product each batch may have a slightly different scent. It does not affect the quality.